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  • Writer's picturemckenzie.rabenn

From Leadership to Local Agent: A Homecoming Journey in Insurance

In this blog post, we explore the story of a Ben Rabenn who transitioned from a leadership role to becoming an agent in their hometown. Discover the motivations behind his decision, the benefits of his leadership experience, and his plans for building relationships within the local community.

headshot of Ben

Q: What inspired you to transition from a leadership role back to being an agent in your hometown?

A: After completing my MBA, the calling to become an entrepreneur grew stronger. The opportunities in my hometown had changed significantly since I was last an agent five years ago. There were now multiple offices, a larger operation, and the ability to help customers with their finances in more ways. Additionally, the opportunity for my family to return to an area we love and raise our kids made the decision a no-brainer.

Q: How do you think your experience in leadership will benefit you in your new role as an agent?

A: My previous role exposed me to some of the top agents in the company, giving me valuable insights into the best systems, processes, and leadership tactics. This experience will undoubtedly benefit me as I transition into my new role as an agent.

Q: What changes or developments have you observed in the insurance industry during your time in leadership, and how do you plan to apply that knowledge in your agency?

A: One significant change I've observed is the way marketing is done. Post-COVID, digital presence has become crucial in our industry. In addition to that, addressing the burnout of team members who lack quality is essential. I'm excited about my new partnership with On The Grid, as it will enable me to adapt to these changes and improve the agency's performance.

Q: What challenges do you anticipate as you transition back to being an agent, and how do you plan to overcome them?

A: One valuable lesson I've learned in leadership is that the strength of your team determines your success. Thankfully, I have confidence in the team I've assembled. However, ensuring their continued growth and providing effective coaching will be a daily challenge that I eagerly look forward to overcoming.

Q: How do you plan to build relationships and connect with the local community as you establish your presence?

A: Returning to my hometown was driven in part by the strong connections we already have here, including my wife, who also grew up here. Building new relationships will involve demonstrating that our brand is committed to serving the community for the long term. We want to show people that we are more than just an insurance provider; we genuinely care about the community and its needs.

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